Sonic Branding Solutions
for Your Business

Unlock the potential of Sonic Branding Solutions for your business, featuring cutting-edge ‘Voice Greetings’ and ‘Music on Hold’ designs that enhance every interaction with your valued clients and employees.

ABOUT US

Who is CX Care

At our core, we are unwaveringly committed to delivering unrivaled customer service, fostering innovation, and optimizing efficiency. Our Sonic Branding Behavioral Sciences Driven Services are the result of over 1000s of man-hours dedicated to research. This extensive research ensures that every song and voice greeting is finely tuned to refine crucial elements of Persona Management, including ‘Music on Hold,’ ‘Frequencies in the Human Voice,’ ‘Brain Wave Frequencies,’ and ‘Sound Levels.’ Our commitment to continuous improvement has allowed 
Cx.Care to perfect the processes that elevate these vital components.

OUR PRODUCTS

Improve your customer’s journey and communicate your brand values efficiently, eliminating complicated processes.

Intelligent Virtual Assistant

Route calls efficiently for a better customer experience with our dynamic communication system.

Voice Services

By leveraging Voice Services, businesses can streamline operations, enhance user experiences, and stay ahead in today’s digital landscape.

Voice Scripts

Professionally recorded voiceovers for interactive voice response systems for a personalized customer experience.

Music

The music you play is a customer’s first impression, let us help you define that.           

Music For Every Need

Genre

Mood Tags

Industry

Seasonal

Plans For Every Business

Check out our attractive pricing plans

Need help creating your Intelligent Virtual Assistant Script?

We’ve got you covered!

Try the automated voice script generation tool.

Frequently Asked Questions

If you don’t see an answer to a question Email us your questions.

What is music on hold?

Music on hold refers to the audio content played to callers when they are placed on hold during a phone call. It’s designed to entertain, inform, or engage callers while they wait for assistance.

How does music on hold benefit businesses?

Music on hold can enhance the caller’s experience by reducing perceived wait times, reinforcing branding, and providing valuable information about products or services. It can also create a professional image for the business.

What types of music on hold do you offer?

We offer a wide range of music genres and styles to suit different businesses and customer preferences. Our catalog includes classical, jazz, pop, rock, and more, as well as custom compositions tailored to specific brands.

Can I customize the music on hold for my business?

Yes, we offer customization options such as adding your brand’s jingle, incorporating voiceovers with promotional messages, and creating playlists tailored to your business needs.

Is the music on hold royalty-free?

Yes, all the music on hold available on our website is royalty-free, meaning you won’t incur any additional licensing fees or copyright issues for using it in your business.

How do I purchase music on hold from your website?

Simply browse our catalog, select the tracks or packages you’re interested in, and proceed to checkout. You can choose between one-time purchases or subscription plans based on your business’s needs.

Can I preview the music before purchasing?

Yes, we offer previews of all our music tracks on the website. You can listen to samples to ensure they align with your brand’s image and messaging before making a purchase.

Do you offer technical support for integrating music on hold into our phone system?

Absolutely, our customer support team is available to assist you with any technical questions or issues related to integrating music on hold into your phone system. We provide guidance and resources to ensure a seamless setup process.

Are there any legal considerations I need to be aware of when using music on hold?

It’s important to comply with copyright laws when using music on hold. By purchasing royalty-free music from our website, you can avoid legal issues associated with unauthorized use of copyrighted material.

Can I cancel or change my music on hold subscription at any time?

Yes, you can manage your subscription preferences at any time through your account on our website. We offer flexible subscription options with no long-term commitments, so you can adjust your plan as needed.

What are voice prompts?
Voice prompts are recorded audio messages used in telephone systems, IVR (Interactive Voice Response) systems, and auto attendants to guide callers through menu options or provide information. 
What is an auto attendant?
An auto attendant is a telephone system feature that automatically answers incoming calls and provides callers with a menu of options to route their call to the appropriate department or individual.
Why are voice prompts important for businesses?
Voice prompts are important for businesses because they provide a professional and efficient way to manage incoming calls, improve customer service, and ensure callers are directed to the right department or person. 
How are voice prompts created?
Voice prompts are typically created by professional voice-over artists who record scripts provided by the business. These recordings are then edited and integrated into the telephone system.
What makes a good auto attendant voice over?
A good auto attendant voice over is clear, professional, and easy to understand. It should reflect the tone and branding of the business while providing clear instructions to callers.
Can voice prompts be customized for different languages or accents?
Yes, voice prompts can be customized for different languages or accents to accommodate diverse customer bases or international operations.
How often should voice prompts be updated?
Voice prompts should be updated regularly to reflect changes in menu options, promotions, or company information. This ensures that callers receive accurate and up-to-date information.
What are some common mistakes to avoid when recording voice prompts?
Common mistakes to avoid when recording voice prompts include using overly complex language, speaking too quickly, or having poor audio quality. It’s also important to avoid long wait times between
prompts.
Can I use a synthetic voice for auto attendant prompts?
Yes, synthetic voices generated by text-to-speech (TTS) technology can be used for auto attendant prompts. However, they may not always provide
the same level of clarity and professionalism as recordings by human voice-over artists.
How can I ensure consistency in voice prompts across different channels?
Consistency in voice prompts across different channels can be ensured by using the same voice talent or maintaining a consistent tone and style in all recordings. Regularly reviewing and updating scripts
can also help maintain consistency.