Voice Scripts
A voice script is typically either an MP3 or WAVE audio file format that plays to guide callers through an interaction. A greeting is a container that holds an audio message. A greeting informs the caller that an action is required or that a process is complete, and guides callers through an interaction of some sort.
A professional voice-over for a project gives the customer an option that is personable or fits their brand better.
At CX.Care we help answer your questions and offer a voice with the human touch. We will walk you through the process behind why a professional voice talent is the better solution and is more cost-effective than TTS.
We offer many languages the AI just can’t handle. We will work with you on a budget as well.
Every scenario may require a different voice, requirements for technical support voice may require a different voice or persona for the Marketing voice. Language clarity and control of how a voiceover sounds whether it’s a pitch, emphasis, speed, interjections, or else, and where it’s used are key. Greetings are typically recorded and uploaded in multiple languages as required e.g. English, Spanish, Mandarin. EthosIQ manages single or multiple language resources for your greetings to allow the customer to focus on business matters.
Organizations prefer to use professional personas to record user greetings to get the contextual tone and style appropriate at the runtime of the customer interaction and upload them as needed. Alternatively, greetings can also be entered as text-to-speech content, which Architect converts to spoken audio, robotic style, for the caller.